Question 1

I am confused about which package to choose, help!?"

Accepted Answer

Feel free to send us an email with everything you are wishing for and we will help you choose or create a customized package for the perfect "glass slipper" fit!

Question 2

How many options can I choose for my event?

Accepted Answer

You may choose as many options as you would like. However, due to time limitations and amount of guests in attendance, only a certain amount of activities can be completed. An hour long party can usually accomodate about three activities, while a two hour long party can usually accomodate about six activities. Please let us know which options you would like and we will help make adjustments!

Question 3

What if I don't want anything in particular?

Accepted Answer

That is perfectly alright! Just leave the entertaining choices to us!

Question 4

What if I want a Superhero, how would the options transfer?"

Accepted Answer

All activities would be customized to the chosen character. For example the "Royal Etiquette" lesson could become the "Outstanding Superhero" lesson! The "Choreographed Dance" lesson could become "Choreographed Superhero Sequence!" The "Coronation Ceremony" could become the "Honorary Superhero Induction," or "Knighting Ceremony!" Anything is possible!

Question 5

What is a guest count and why is it so important?

Accepted Answer

Guest counts are based on the number of participating individuals (usually children) and are very important for us to provide the best entertainment possible. We want to make sure every guest is being attended to and can enjoy the full character experience. Smaller groups (10 or less) can provide a more intimate and engaging experience. Any group larger than 15 we encourage having an assistant or additional character. For groups larger than 20 it is required to have an assistant or additional character.

Question 6

Why is an age range important?

Accepted Answer

The more we know about participating guests the better we can customize your perfect event. Activities can vary due to age. As an example, young ones such as 3 or younger, would require different crafts and coloring materials than a 7 year old.

Question 7

Can I book more than one character for the same party?

Accepted Answer

Of course! Depending upon availability you may request an additional character for an add-on fee of $100.

Question 8

Do the characters supervise all the children?

Accepted Answer

We do request adults are present to supervise their children, thus enabling the character to provide the best entertainment possible.

Question 9

Does it matter where my event is taking place?

Accepted Answer

Although private residences are most common, performers can also entertain at a multitude of venues. We only ask that if it is outdoors we know ahead of time!

Question 10

What areas do you service?

Accepted Answer

We service the Long Island and New York City areas. Pending availability, performers can travel outside of our service areas. Some locations may require an additional travel fee. Feel free to ask about your area!

Question 11

What time frame should my character arrive?

Accepted Answer

Whenever you would like! We suggest leaving 30 minutes to an hour at the start of an event for guests to fully arrive before your characters grand entrance.

Question 12

What if my performer is late?

Accepted Answer

We understand how much work goes into planning the perfect event so we encourage our performers to leave with plenty of leeway time. However we also know some things are out of our control which might make a performer late. If that happens the performer will contact you with their updated arrival time and do their best to fulfill the remainder of purchased time after their entrance.

Question 13

When is payment due?

Accepted Answer

We require a non-refundable 50% deposit to reserve your event. The remainder of your balance is due at the event either in cash or by check. Please enclose in an envelope for security and to keep the magic of course!

Question 14

Can I upgrade my package?

Accepted Answer

Most certainly! Pending availability we would be happy to assist you in upgrading your current package.

Question 15

Is there a cancellation fee?

Accepted Answer

Your non-refundable deposit will cover any cancellation fee.

Question 16

What if I need to reschedule?

Accepted Answer

We understand emergencies happen, so we will do our best to accomodate your rescheduling needs. The sooner you are aware of your schedule change, the better we can accomodate you.

Question 17

Are gratuities included?

Accepted Answer

Gratuities are not included in your package price and they are not required. However they are greatly appreciated!

Question 18

Do you do charity events or hospital visits?

Accepted Answer

We most certainly are open to charity events and hospital visits! Please feel free to contact us with information about your event or circumstance and include what you would like to request.

Question 19

How do I book my event?

Accepted Answer

We are positively thrilled you are choosing to book your event with us! Please fill out the form on the contact page or give us a call and we'd be happy to get your event planned!

Once Upon a Dream

Frequently Asked Questions